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Create an Account to Save Your Personal Preferences for Future Visits, Receive the Ccilu Newsletter and Save Your Favourite Items.

 

 

Privacy Policy

At CCILU International Inc the privacy of our customers is very important to us. The information we collect from our customers is used to improve their experience and to communicate with you about our products, services, contests and promotions. CCILU International Inc do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This policy describes the personal information we collect about you, the reasons why we collect it, how we use it and when we share it with affiliates. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact ccilu.com customer service or send an email to support@ccilu.com.

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time 

 

Frequently asked questions about our privacy policy

Merchandise that has been unworn, in original box or packaging along with your receipt may be returned within 14 days of shipment date, for either store credit or exchange. Store credit cannot be combined with any other discounts or coupons. Please contact our customer service representatives regarding an exchange, and they will gladly guide you through our exchange process. All returns and exchanges are subject to a $5.00 re-stocking fee. International customers are responsible for any return shipping fee that may apply, as prices may vary. If items returned have been worn or are damaged in any way, the customer will be charged the additional shipping cost to have those items returned to them. Please download, printout and complete our Return Form and include it in your shipment when returning product(s). 

  • What kind of information does CCILU International Inc collect?
  • How does CCILU International Inc use my information?
  • Does CCILU International Inc share my information with affiliates?
  • How do I access my information? How do I change or delete my information?
  • How do I exercise my choices about receiving promotional communications?
  • What are cookies? How does CCILU International Inc use cookies on its site?
  • How do I know my order information is secure?
  • What about links to other websites and services?
  • What kind of information does CCILU International Inc collect?

We collect information, such as name, e-mail addresses, postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online or by phone, save your info with us online, or participate in a contest, promotion or survey although we do collect credit card information, we do not maintain the information. We maintain a record of your product interests and the purchases you make online or by phone and in our stores, and may also acquire information about you from our joint marketing partners, and from our affiliates.

 

How does CCILU International Inc use my information?

When you place an order or make a purchase from ccilu.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase. When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at one of our retail stores), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.

In addition, we may use information about your product interests and purchases from us and our affiliates, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

To serve you better, we may combine information you give us and information about your product interest and purchases with affiliates, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

 

Does CCILU International Inc share my information with affiliates?

If you shop at one of our affiliates, we share information about you with that affiliate, so that it can communicate with you by e-mail or postal mail about their products, services, contests and promotions that may be of interest to you. Each of our affiliates has a privacy policy that is consistent with our own.

When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, CCILU International Inc may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

CCILU International Inc reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of CCILU International Inc, its affiliates, and others.How do I exercise my choices about receiving promotional communications?We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by contacting us. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

 

How does CCILU International Inc protect kids’ privacy?

CCILU International Inc is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

 

Credit Card Safety

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a another way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.

 

CVV (credit card security code)

In an effort to make your shopping experience as secure as possible, we now require that you to enter your credit card’s 3 to 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.

 

Your credit card information is secure

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.” Some browser versions and some firewalls don’t permit communication through secure servers like the ones we use to process orders at ccilu.com.

 

Destruction of Credit Card information after transaction is completed

CCILU International Inc deletes and does not maintain credit card information after completion of online transactions.

 

Cookies

A cookie is a small data file that Web sites often store on your computer’s hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit ccilu.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

 

Web Browsers

  • CCILU International Inc is best viewed with the latest versions of Chrome, Safari, Microsoft Internet Explorer version 7.0 or higher and Firefox.
  • WebTV users can browse our site but but will be unable to place orders at ccilu.com.